Ground Handling Services to airlines in Malawi is provided by Lilongwe Handling Company (LIHACO) Limited which is an independent commercial statutory company. (LIHACO) provides passenger, Ramp and Cargo handling services to National and International airlines and air carriers operating into and out of Kamuzu International Airport and Chileka International Airport. Some of the services that LIHACO provides are as follows:
For more information, Visit LIHACO Web Site
Customer or Passenger Services
This section deals with passenger and baggage check-in, passenger services assistants or check in agents whose main responsibility is to check in passengers and their luggage for a specific flight, checks you in and gives you boarding pass and accepts your luggage for flight.
This section also handles passengers that require special assistance e.g. those with mobility difficulties, the elderly, unaccompanied minors and first fliers. LIHACO has special equipment to handle special needs passengers such as wheel chairs and special vehicles that help lift such passengers into the aircraft called Passenger Aid Unit.
Baggage or Lost And Found Services
A section within LIHACO that deals with lost, delayed or even damaged luggage. They have a tracing system which is linked to all airlines worldwide and are able to trace and bring back lost or misplaced luggage from all over the world.
This section deals with ramp activities such as coordination of aircraft servicing units, preparation and distribution of flight documents (customs declaration, loading instruction, load sheet etc.). This is a technical section where all safety related issues regarding aircraft loading are conducted focusing on accuracy and safety as well as ensuring on time performance.
Ramp services offered by LIHACO include meeting and marshalling the aircraft, aircraft offloading and loading of baggage and cargo, equipment supply, provision of Ground Power Unit (GPU), Air Condition Unit and aircraft push back tractor services, aircraft interior cleaning, provision of toilet and water services to the aircraft, passenger and crew transport between aircraft and passenger terminals, storage of pellets, containers and other unit load devices.
This section works hand in hand with airport security section which is under Malawi Police Services. LIHACO’s security section ensures that passenger baggage is not tampered with either from the check in counters to the aircraft for the departing baggage or from aircraft to arrivals hall for arriving baggage.
This section takes care of all LIHACO’s equipment including vehicles, tractors, high loaders, baggage conveyors, baggage tags, baggage dolleys, baggage carts, passenger stairs, passenger aid unit, ground power, air service unit, water and toilet servicing units just to mention but a few.